Please note that the position is based in our office in Sofia, Bulgaria. We will assist you with a Relocation Premio - €1,200 gross (paid in 2 instalments) and up to 30 Days of company-provided accommodation. TELUS Digital Bulgaria is looking for passionate Player Support Specialists
Why you’ll love it here:
- Work in the amazing TELUS Tower - right in the heart of Sofia
- Modern personal gym with breathtaking 360 panoramic view to fuel your wellness journey
- Vibrant chill & gaming zones to recharge and have fun
- Join our Italian community and be part of an incredible, friendly team
- 50+ benefits and services to choose from
- Additional health insurance
- Employee Referral Program: Refer your friends and get an additional bonus
- Excellent career development opportunities

We offer:
- Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Plane Ticket from your location to Sofia




- Taxi transportation directly from the airport to your accommodation
- Welcome bonus -€1,500 Gross
- Fully paid training
- Attractive salary

What you will do in this role:
- Help out our players with any issues they might have via tickets and chat
- Provide the best player experience with a case by case player oriented approach
- Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
- Work with a passionate team of gamers to give our support experience a player to player feel
- In this role, you will have rotating shifts across 24/7 operations

You have:
- Fluency in Italian and a good command of English
- Player empathy and understanding a player’s perspective when tackling their issue is required
- Understanding of Player Support Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
- Desire to he

📌 Player Support Specialist for a Gaming Account with Italian and English (Lucca)
🏢 TELUS Digital Bulgaria
📍 Lucca