Service

Now Senior Technology Consultant - Italian-speaking -

ITSM, ITOM, ITAM

Contract Type:

12-Month Freelance / Independent Contractor (Partita IVA required or willing to open before start)
Location:

Remote
Target Start Date:

September 21, 2026
Languages:

Italian & English (Mandatory: Advanced or Native/Bilingual)

We are seeking an experienced

Senior Technical Consultant

to lead and execute Service

Now platform implementations across ITSM, ITOM, ITAM, and custom workflows.

In this role, you will act as a key technical lead—designing scalable solutions, translating complex business needs into technical specifications, and driving platform innovation through AI integration and modern best practices.

Key Responsibilities
Solution Architecture & Execution:

Design, configure, and deliver long-term, scalable Service

Now workflow solutions following platform health guidelines and technical standards.

Workshop Facilitation:

Assess current-state client processes, lead technical workshops, and define optimal future-state architectures.

Technical Quality & Governance:

Translate business requirements into user stories, review/validate code, perform unit testing, and oversee partner or client development teams.





Integrations & AI Implementation:

Build custom Service

Now integrations and actively leverage platform AI tools to optimize customer workflows, problem-solving, and decision-making.

Client Engagement & Advisory:

Serve as a trusted technical advisor to stakeholders, assisting with technical documentation, business requirement workbooks, and system design discussions.

Mentorship & Portfolio Contribution:

Coach associate consultants, identify implementation optimization opportunities, and contribute to internal accelerator tools and weekly engagement tracking.

Requirements & Competencies
Must-Have: Experience:

8+ years of dedicated Service

Now Professional Services or technical consulting experience.

Certifications:

Active Service

Now certifications in relevant workflows (e.g., CSA, CAD, CIS).

Technical Expertise:

Hands-on mastery in 1–2 core Service

Now offerings (ITSM, ITOM, ITAM, or custom platform workflows) and technical integrations.
AI & Innovation:

Proven ability to design and integrate AI capabilities into business workflows and platform architecture while understanding ethical considerations.

📌 ServiceNow Snr Technical Consultant (Italia)
🏢 Empiric
📍 Italia