ph3The Opportunity /h3 /brpThe Service Account Manager North Italy (hereafter, "Service Account Manager") is responsible for managing and developing service sales activities in the North Italian region. In this role, the Service Account Manager will manage interactions and collaboration with colleagues across the organization, including the Local Service Unit (LSU) Sales Manager and sales teams of the Service Business Units, as well as other relevant stakeholders within Hitachi Energy. The service account manager will be based in North Italy and is expected to visit customers in the area at least 2–3 days per week to ensure strong customer relationships and effective service delivery. /p /brh3How You’ll Make An Impact /h3 /brh3Service Sales Strategy /h3 /brul /brliAdopt, plan, and implement local and hub service sales strategies and targets related to the entire service portfolio (lifecycle management, service products and solutions, and installed base (IB) penetration). /li /brliDeliver and exceed targets in terms of orders, GM%, response time, and customer satisfaction for the full-service portfolio. /li /brliResponsible for accurate sales order forecasting using SFDC and for improving data quality. /li /brliParticipate in negotiations of major contracts to secure service order volume. /li /brliIdentify and pursue new business opportunities and partnerships, generating and identifying service sales leads by analyzing IB potential. /li /brliWork with account managers to follow service-focused account plans for the country and with segment and channel managers to identify and pursue leads. /li /brliEstablish long-term customer relationships with key customers and decision-makers by understanding requirements, regulations, and exhibiting the value proposition for service. /li /brliEnsure customer satisfaction issues are registered and responded to. /li /brliCollaborate with Business Units and account teams to position different service offerings, evaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. /li /brliCollaborate with internal and external stakeholders on the delivery of Service Level Agreements (SLAs).



/li /brliSupport and take the lead when needed for marketing activities and events (trade shows, conferences, customer events) in the country. /li /brliSupport product launches by implementing commercialization plans and other promotional activities. /li /brliLive Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business. /li /brliCollaborate closely with local stakeholders in the account management organization to align strategies, implement best practices, and leverage synergies in marketing and sales operations. /li /brliStay updated on technological advancements and market trends to proactively identify opportunities for innovation and differentiation in service offerings. /li /br /ul /brh3Customer Approach /h3 /brul /brliEstablish long-term customer relationships with key customers and decision-makers by understanding requirements, regulations, and exhibiting high expertise in technical solutions and products. /li /brliEnsure customer satisfaction issues are registered and responded to. /li /br /ul /brh3Sales Processes /h3 /brul /brliParticipate in sales activities as needed. /li /brliCollaborate with Business Units and account teams to position different service offerings. /li /brliEvaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. /li /br /ul /brh3Health, Safety, and Integrity /h3 /brul /brliMonitor client financial status and report any changes regarding risk to relevant internal partner teams. /li /brliIdentify and manage potential risks relating to contract agreements across customers/channels. /li /brliDrive health and safety practices in your area. /li /brliMonitor customer expectations and requirements related to HSE and Sustainability.



/li /brliPromote Hitachi Energy HSE and Sustainability culture and vision to clients to gain commitment. /li /br /ul /brh3Personal Leadership and Development /h3 /brul /brliDrive sales efficiency by ensuring adequate selling skills for yourself and by sharing best practices with colleagues. /li /brliActively demonstrate a "One Hitachi" approach and support colleagues as needed. /li /br /ul /brh3Your Background /h3 /brul /brliBachelor’s degree in a relevant field or equivalent experience. /li /brliDemonstrable experience in service sales, including IB management. /li /brliStrong customer relationship skills. /li /brliProven understanding of Hitachi Energy systems and products. /li /brliExperience working within the energy sector. /li /brliStrong analytical and strategic thinking abilities. /li /brliExcellent communication and interpersonal skills. /li /brliAbility to work in a fast-paced, dynamic environment. /li /brliWillingness and ability to travel and visit customers around North Italy at least 2–3 days per week. /li /br /ul /brh3More About Us /h3 /brpWe believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together. /p /brh3Salary /h3 /brpThe minimum salary for this position in the location specified is as follows: /p /brul /brliStarting from: 44800€ gross /li /br /ul /brpThe final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures. /p /brh3Our Benefits Offering For This Role Generally Includes /h3 /brul /brliIncentive Plan /li /brliLunch ticket or canteen /li /brliHealth Insurance /li /brliPension Fund /li /brliWelfare /li /brliFlexible working hours /li /brliHybrid work model /li /brliWell-being platform /li /brliFamily Care Benefits /li /brliParking and Partnerships (gyms, sports centers, stores). /li /br /ul /brpApplicable CBA: Metalmeccanico /p /p #J-18808-Ljbffr

📌 Service Account Manager - North Italy (Milano)
🏢 Hitachi Energy
📍 Milano