About the role
This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases, and support ongoing quality improvements.

Key Responsibilities

1. On-Site Technical Service
Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.

2. Remote Technical Support
Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.

3. Cross-Functional Issue Escalation
Coordinate with Quality, R&D;, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.

4. Big Data & Advanced Diagnostics
Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics,



propose solutions, and track case progress in real time.

5. Quality Feedback & Improvement
Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.

6. Premium Customer Interaction
Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.

Profile

Professional Background:
- At least 5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.).
- Strong hands-on experience in mechanical, electrical, and high-voltage EV systems.
- Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.

Technical Skills:
- Solid diagnostic and t

📌 Denza- Mobile Service After Sales (Milano)
🏢 BYD EUROPE
📍 Milano