pstrongServiceNow Senior Technology Consultant - Italian-speaking - /strongITSM, ITOM, ITAM /ppbr / /ppstrongContract Type: /strong 12-Month Freelance / Independent Contractor (Partita IVA required or willing to open before start) /ppstrongLocation: /strong Remote /ppstrongTarget Start Date: /strong September 21, 2026 /ppstrongLanguages: /strong Italian English (Mandatory: Advanced or Native/Bilingual) /ppbr / /ppWe are seeking an experienced strongSenior Technical Consultant /strong to lead and execute ServiceNow platform implementations across ITSM, ITOM, ITAM, and custom workflows. In this role, you will act as a key technical lead—designing scalable solutions, translating complex business needs into technical specifications, and driving platform innovation through AI integration and modern best practices. /ppbr / /ppstrongKey Responsibilities /strong /pullistrongSolution Architecture Execution: /strong Design, configure, and deliver long-term, scalable ServiceNow workflow solutions following platform health guidelines and technical standards. /lilistrongWorkshop Facilitation: /strong Assess current-state client processes, lead technical workshops, and define optimal future-state architectures. /lilistrongTechnical Quality Governance: /strong Translate business requirements into user stories, review/validate code, perform unit testing, and oversee partner or client development teams.



/lilistrongIntegrations AI Implementation: /strong Build custom ServiceNow integrations and actively leverage platform AI tools to optimize customer workflows, problem-solving, and decision-making. /lilistrongClient Engagement Advisory: /strong Serve as a trusted technical advisor to stakeholders, assisting with technical documentation, business requirement workbooks, and system design discussions. /lilistrongMentorship Portfolio Contribution: /strong Coach associate consultants, identify implementation optimization opportunities, and contribute to internal accelerator tools and weekly engagement tracking. /li /ulpbr / /ppstrongRequirements Competencies /strong /ppstrongMust-Have: /strong /pullistrongExperience: /strong 8+ years of dedicated ServiceNow Professional Services or technical consulting experience. /lilistrongCertifications: /strong Active ServiceNow certifications in relevant workflows (e.g., CSA, CAD, CIS). /lilistrongTechnical Expertise: /strong Hands-on mastery in 1–2 core ServiceNow offerings (ITSM, ITOM, ITAM, or custom platform workflows) and technical integrations. /lilistrongAI Innovation: /strong Proven ability to design and integrate AI capabilities into business workflows and platform architecture while understanding ethical considerations. /li /ulpbr / /p

📌 ServiceNow Snr Technical Consultant (Italia)
🏢 Empiric
📍 Italia