SMX is seeking a Field Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure by providing hardware maintenance, hardware management, cyber and Tier II service desk support. This is a full-time onsite position.
Essential Duties & Responsibilities
- Perform all hardware maintenance duties and operate automated diagnostics systems.
- Perform remedial and preventative maintenance per OEM specs, Cybersecurity STIG requirements, or TTM/COR directives.
- Track and execute warranties for asset maintenance.
- Perform equipment installation and relocation.
- Assist/conduct equipment sanitization for turn-in to DRMO.
- Identify required spare parts and maintain inventory of spares.
- Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit) in line with DoD and Army requirements.
- Perform hardware installations and basic network administration.
- Install or troubleshoot Automated Information Systems and IP assets on a network (e.g., configure IPs, troubleshoot connectivity issues).




- Provide system hardware maintenance and interconnectivity familiarization for personnel after hardware upgrades, integrations, reconfigurations, and layout drawing updates.
- Attend internal training sessions and meetings.
- Create/update diagrams for IA, CM, and Government documentation requirements.
- Maintain change control and associated documentation.
- Provide Tier II support for desktop imaging, manage Active Directory contents (accounts, groups, etc.), manage Org share contents, distribution lists, and overall Office 365.
- Provide on-site support for Regional HQ, Field Offices, and staff computers, focusing on maintenance and preparation during duty hours and actively supporting live missions, including computer imaging and licensing.
- Assess mission requirements for necessary equipment and ensure network functionality.
- Troubleshoot and maintain network and computer interfaces.
- Support customer service requests

📌 Field Service Technician (Venezia)
🏢 Socket.dev
📍 Venezia