We are looking for a passionate and detail-oriented E-CRM & Customer Engagement to join our E-CRM & Customer Engagement team at the Global Headquarters in Milan, Italy. You will play a key role in shaping the customer contact strategy, fostering long-term and meaningful relationships with our clients. As a E-CRM & Customer Engagement, you will play a pivotal role in driving seamless data-driven communication across multiple channels, ensuring and the adoption of best practices to maximize engagement and conversion. Support the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimization Orchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints Manage campaign reporting and analytics to drive improvements with a test, learn & scale-up approach Ensure a consistent and effective rollout of customer journeys across all channels (email, SMS, push notifications) to provide a seamless customer experience Activate and test new digital channels to expand communication opportunities and improve customer reach Lead CRM project requirements definition,



translating business needs into functional requirements and collaborating closely with IT and cross-functional teams to ensure successful implementation Manage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements Minimum of 5 years of experience in CRM, digital marketing, or clienteling roles Strong knowledge of multichannel communication (email, SMS, push notifications) and campaign management tools Solid analytical skills with the ability to interpret campaign performance data and translate insights into actions Familiarity with marketing automation platforms, customer journey design, and A/B testing approaches Strong project management skills with the ability to handle multiple priorities and deadlines Knowledge of digital trends, customer engagement best practices, and competitive landscape Fluent in Italian and English A determined, agile, curious, engaging and creative approach to work Previous experience working in a middle-to-large sized company and collaborating with different teams is nice to have Compensation &

Benefits Application of CCNL Commercio Competitive Corporate Welfare Services “Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation.

📌 E-CRM & Customer Engagement Coordinator (Milano)
🏢 Moncler
📍 Milano