For our office inPero (MI),we are looking for aCustomer Service Specialistwho will join theSupply Chain/Export Customer Service Department.

The Customer Service Specialist is responsible for the Supply Chain customer interface (order-to-invoice and collaboration). Her/his aim is to maximize customer satisfaction, service level and collaboration, while minimizing total-cost-to-serve and inefficiencies.

Main activities

Proactively ensure order processing and follow up until the delivery resolving any difficulty in the process

Communicate with sales and production to clarify any misunderstanding in order processing

Proactively communicate with customers in order to understand sales trend and anticipate service issues

Efficiently answer to the client requirements (deadlines, shortages, information, disputes)

Establish relationship with the client in order to optimize the service level

Ensure timely launch of new product introductions at our customers and minimize write offs and returns





Record analyse and follow up the disputes situations (complains, deductions, returns, etc.) in accordance with the Customer Service Manager, the logistic and the sales teamsTheideal candidate :

Degree in the Humanities/Economics field;

Excellent knowledge of English and French;

Great communication and interpersonal skills;

Knowledge of SAP is a plus;

Excel knowledge is a plus;

Good interpersonal skills, team player

Excellent communication skills

Able to simplify and prioritize to make sure the most pressing issues get accomplished firstSi offre contratto a tempo indeterminato, CCNL Metalmeccanico.

La retribuzione prevista è compresa tra €32.000 e €38.000 lordi annui, in base all'esperienza del candidato.

Mensa aziendale, lavoro da remoto fino ad 8 giorni al mese.

📌 Customer service specialist (Pero)
🏢 Coster Group
📍 Pero