Il CSM Admin supporta il team Customer Success Management garantendo la correttezza dei dati contrattuali, della base installata e dei Work Order necessari all'esecuzione dei servizi digitali.

Il ruolo assicura elevati standard di qualità amministrativa e contribuisce all'efficienza operativa dei processi di Customer Success. In questo ruolo avrai l'opportunità di contribuire al successo dei nostri servizi digitali, collaborando con diversi stakeholder e sviluppando competenze in ambito Customer Success, Service Operations e Data Quality. Entrerai a far parte del team Customer Success Management, supportando le attività operative e amministrative necessarie per garantire la corretta erogazione dei servizi digitali.

Creazione e gestione dei Work Order (WO) relativi ai servizi digitali. Creazione manuale dei WO non generati automaticamente dal sistema. Verifica della corretta associazione tra Account, Location e Contratti.

Supporto nella gestione dei WO per attività MIS, commesse con WBS e servizi dedicati. Collaborazione con Customer Success Manager, Sales e Service Team per garantire la qualità e l'affidabilità dei dati. Contributo al miglioramento continuo dei processi operativi e amministrativi Gestione amministrativa relativa ai contratti (attività su BFS e SAP relativa alla creazione del contratto in collaborazione con Admin).

Aggiornamento della documentazione allegata al contratto e ai dati amministrativi relativi al contratto stesso. Diploma o Laurea in discipline economiche, gestionali o tecnico-scientifiche. Buona conoscenza della lingua inglese.

Ottima familiarità con gli strumenti informatici e il pacchetto Microsoft Office. Orientamento al cliente e alla qualità del servizio. Esperienza nella gestione di dati, processi amministrativi o sistemi ERP/CRM costituisce un plus.

Contratto stabile e opportunità di carriera

- Occasione di lavorare in un'azienda internazionale e ben strutturata
- Opportunità di formazione su misura per le tue esigenze e obiettivi di carriera




- Opportunità di crescita con percorsi di sviluppo chiari
- Programma Global Family Leave
- Programmi di Welfare estendibili alla famiglia
- Assicurazione sanitaria At Schneider, we believe that every employee is a talent who deserves equal opportunities. Every individual needs to feel valued, supported, and treated fairly to do their best work. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider

Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate,



celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your

Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. When you are thinking about joining a new team, culture matters.

At Schneider

Electric, our values and behaviors are the foundation for creating a great culture to support business success. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. 9% organic growth Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

At Schneider

Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust

Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #

📌 Customer Manager Specialist (Stezzano)
🏢 Schneider Electric
📍 Stezzano