BLUSERENA HOTELS & RESORTS - ABOUT US

Our story began with a seaside hotel.

Today, we welcome our guests in 13 hotels and resorts, 4- and 5-star hotels, in modern conference centers, and at the prestigious Ethra Thalasso SPA.

Our hotels are located in Sardinia, Puglia, Sicily, Calabria, and Abruzzo, overlooking beautiful beaches, and in Piedmont, within the Vialattea ski area.

We offer approximately 4.200 rooms, and during peak periods, we have around 2.500 employees.

We aim to provide our guests with moments they will remember forever. We listen to their desires to create the vacation of their dreams.

We care for and respect the territories that host us, their nature, and their development.

It is thanks to all this, and to our daily commitment, that we can offer unforgettable experiences, with all the passion and care of authentic Italian hospitality.

POSITION OVERVIEW

In response to growth and evolving business needs, we are seeking a Guest Experience Manager who is eager to join our Crew with a collaborative attitude, passion,



and enthusiasm to provide exceptional service, ensuring attention to detail and a strong commitment to guest satisfaction.

WORK LOCATION

The position is open for our Ethra Reserveproperty, located in Puglia, Castellaneta Marina (TA).

AREA OF RESPONSIBILITY
- Report directly to the General Manager on all relevant matters affecting guest service and hotel operations
- Oversee the guest experience and promote the Resort’s services, helping guests fully immerse themselves in the experience
- Ensure the highest quality service to surprise guests, anticipating their needs and exceeding expectations
- Ensure each guest receives immediate attention and exclusive, personalized service tailored to their needs
- Be the main point of contact for VIP guests, planning "courtesy" services before arrival and ensuring a flawless stay from welcome to departure
- Collaborate with other departments, ensuring clear and constant communication to effi

📌 Guest Experience Manager (Castellaneta Marina)
🏢 Bluserena Spa Unipersonale
📍 Castellaneta Marina