Job Summary:

We are looking for an experienced Licensed Tour Guide & Operations Executive to join our team in the Greater Rome Metropolitan Area.

The role combines professional tour guiding with day-to-day tour operations , ensuring our guests receive a smooth, well-organized and high-quality experience from the beginning of the tour until completion.

The ideal candidate should have strong knowledge of Rome and Lazio , hold the required Italian tourist guide qualification, and have practical experience coordinating tours, suppliers, transportation and guest services.

Job Responsibilities:

- Lead and conduct professional tours across Rome and Lazio.
- Provide engaging and accurate information about local history, culture, attractions and destinations.
- Plan and coordinate daily tours, itineraries, schedules and logistics.
- Coordinate with hotels, restaurants, transportation providers, attractions, local suppliers and other partners.
- Manage tour bookings, tickets, reservations and operational arrangements.
- Coordinate drivers, guides and other service providers to ensure smooth tour execution.
- Monitor tours on the ground and handle any last-minute changes or operational issues.




- Resolve guest concerns and complaints professionally and efficiently.
- Ensure all services are delivered according to company standards and agreed itineraries.
- Support the development and improvement of new tours, excursions and experiences in Lazio.
- Assist with supplier sourcing, coordination and service evaluation.
- Monitor operational costs, timing and service quality.
- Prepare operational updates and report incidents or issues to management.
- Ensure all activities comply with applicable Italian tourism regulations.

Job Qualifications:

- Valid Italian Tourist Guide qualification and registration in the relevant national register.
- Proven experience as a professional Tourist Guide in Rome/Lazio.
- Previous experience in tour operations, DMC, tour operator or travel agency .
- Strong knowledge of Rome and Lazio's main attractions, destinations and tourism services.
- Fluent Italian and English .
- Additional languages such as Spanish, French, German, Arabic or Chinese are an advantage.
- Driving license is an advantage.

📌 Tour Guide & Operations Executive (Piemonte)
🏢 OceanAir
📍 Piemonte