pbEssential Responsibilities /b /pp• Main responsibilities would be managing the service managers and service channels in the International Regions with direct management of all service teams.
/pp• Being responsible for and driving the service revenue, containing costs and overall owner of the service PL for International.
/pp• Leading the regional service training function and technical training centre to facilitate training across the region for both direct and indirect customers.
/pp• Driving the technical and escalation support teams as well as interfacing with RD and operational teams for all technical support items.
/pp• Being the main point of contact for all customers and service channels in the region.
/pp• Deliver the agreed KPI's and financial targets set by the company.
/pp• Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in International.
/pp• Ensure service is carried out in a compliant way adhering to standard local and global SOP's and compliant company processes to deliver service in a compliant professional manner.
/pp• Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit.
/pp• Drive customer satisfaction through the delivery of high-quality, cost-effective service.




/pp• Being International focal point of contact for cross functional communication with global teams such as RD, operations, out of box issues, etc.
/ppbr/ppbQualifications / Skill Requirements /b /pp• Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience.
/pp• Demonstrated service management experience in Medical Device Industry /pp• Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers.
/pp• Demonstrated ability to lead and implement organisational change and provide clear direction to staff.
/pp• Willingness to travel overseas and within International when required.
/ppbr/ppbThe successful applicant will have: /b /pp• Demonstrated ability to supervise and lead a team of technical field staff /pp• Demonstrated channel management experience preferably in healthcare.
/pp• Must be results driven with a strong ability to drive outstanding customer service /pp• Excellent written and verbal communication skills.
/pp• Strong Technical Knowledge of X-ray products.
CTMRI and other modality experience is a premio.
/pp• The ability to travel within International as required.
/p

📌 International Ndt Marketing & Sales Associate (Uri)
🏢 Carestream Healthcare International
📍 Uri