ph3Are you ready to unlock intelligence? /h3 h3About The Role /h3 pKong's Milan office is growing fast - from a handful of people to dozens across engineering, RD, and operations - and this role is what keeps it running day to day. /p ul liYou're will be the hands-on IT presence on the ground: setting up a new hire's laptop before their first day, keeping Wi-Fi and access working without drama, and being the first call when something breaks /li liYou’ll report to the IT Director, who leads IT Operations globally, and join a small, distributed team that's covering EMEA, India and Americas /li liYou will be the only one physically in Milan, which means real ownership over how the office runs /li liThis role sits at the intersection of IT support, systems administration, and light security operations - comfortable with a help-desk ticket one hour and a firewall or DNS issue the next /li /ul h3What You'll Do /h3 ul liOwn day-to-day IT support for the Milan office: device lifecycle (order, ship, enroll, retire), /li liZoom room/AV setup, and hands-on troubleshooting across Mac, Windows and mobile. /li liAdminister core tools - Okta, Google Workspace, Slack, Zoom - handling onboarding/offboarding, access, licensing and security settings. /li liManage endpoints via MDM (Intune or similar)



and keep an eye on endpoint security (CrowdStrike or equivalent EDR). /li liGet hands-on with network and infrastructure basics - firewall, Wi-Fi, DNS - so we're not dependent on outside vendors when something goes down. /li liWork tickets in our ITSM tool (Freshservice/ServiceNow-style), prioritizing by real business impact and keeping SLAs tight. /li /ul h3What You'll Bring /h3 ul li3+ years in IT support/operations; /li liHands-on Okta, Google Workspace, Slack, Zoom; solid MDM experience (Iru is great - Intune/Jamf also fine); /li liGenuine network/systems admin exposure (Wi-Fi, firewall, DNS); /li liITSM ticketing experience; /li liFluent professional English. /li /ul pNice-to-have: Okta/Jamf-style certifications; experience automating recurring ticket workflows to cut down manual work. /p h3About Kong /h3 pKong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong's unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud. For more information, visit /p /p #J-18808-Ljbffr

📌 IT Operations Support (Milano)
🏢 Kong
📍 Milano