ServiceNow Senior Technology Consultant - Italian-speaking - ITSM, ITOM, ITAMContract Type: 12-Month Freelance / Independent Contractor (Partita IVA required or willing to open before start)Location: RemoteTarget Start Date: September 21, 2026Languages: Italian & English (Mandatory: Advanced or Native/Bilingual)We are seeking an experienced Senior Technical Consultant to lead and execute ServiceNow platform implementations across ITSM, ITOM, ITAM, and custom workflows. In this role, you will act as a key technical lead—designing scalable solutions, translating complex business needs into technical specifications, and driving platform innovation through AI integration and modern best practices.Key ResponsibilitiesSolution Architecture & Execution: Design, configure, and deliver long-term, scalable ServiceNow workflow solutions following platform health guidelines and technical standards.Workshop Facilitation: Assess current-state client processes, lead technical workshops, and define optimal future-state architectures.Technical Quality & Governance: Translate business requirements into user stories, review/validate code, perform unit testing, and oversee partner or client development teams.Integrations & AI Implementation:



Build custom ServiceNow integrations and actively leverage platform AI tools to optimize customer workflows, problem-solving, and decision-making.Client Engagement & Advisory: Serve as a trusted technical advisor to stakeholders, assisting with technical documentation, business requirement workbooks, and system design discussions.Mentorship & Portfolio Contribution: Coach associate consultants, identify implementation optimization opportunities, and contribute to internal accelerator tools and weekly engagement tracking.Requirements & CompetenciesMust-Have:Experience: 8+ years of dedicated ServiceNow Professional Services or technical consulting experience.Certifications: Active ServiceNow certifications in relevant workflows (e.G., CSA, CAD, CIS).Technical Expertise: Hands-on mastery in 1–2 core ServiceNow offerings (ITSM, ITOM, ITAM, or custom platform workflows) and technical integrations.AI & Innovation: Proven ability to design and integrate AI capabilities into business workflows and platform architecture while understanding ethical considerations.

📌 Servicenow Snr Technical Consultant (Torino)
🏢 Empiric
📍 Torino