pstrongRole: ServiceNow Sr. Consultant /strong /ppstrongLocation: Italy(50% Travel required to client location) /strong /ppstrongContract : 6-12+ Months contract /strong /ppbr / /ppbr / /ppstrongKey Responsibilities /strong /pulliServiceNow Professional Services / Consulting experience /liliAbility to travel /liliExperience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving /liliServiceNow certifications in aligned workflow (CSA/CAD/CIS) /liliExpertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership /liliCreative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution /liliGuide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution /liliTranslate requirements into technical specifications and user stories, aligning technical needs with business objectives. /liliProvide oversight and unit testing of code developed by partner or customer employees /liliProvide feedback to product development to improve the product based on experiences gained with customers /liliContribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes. /liliContribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions /liliArticulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption. /liliAct as a resource to customers by providing expertise on technical matters related to products and solutions. /liliProvide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices. /lili8+ years of ServiceNow Professional Services / Consulting experience /liliAbility to travel /liliExperience leveraging or critically thinking about how to integrate AI into work processes,



decision-making or problem-solving /liliServiceNow certifications in aligned workflow (CSA/CAD/CIS) /liliExpertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership /liliCreative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution /liliGuide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution /liliTranslate requirements into technical specifications and user stories, aligning technical needs with business objectives. /liliProvide oversight and unit testing of code developed by partner or customer employees /liliProvide feedback to product development to improve the product based on experiences gained with customers /liliContribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes. /liliContribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions /liliArticulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption. /liliAct as a resource to customers by providing expertise on technical matters related to products and solutions. /liliProvide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices. /li /ulpbr / /ppstrongRole: ServiceNow Engagement Manager /strong /ppstrongLocation: Italy(50% Travel required to client location) /strong /ppstrongContract : 6-12+ Months contract /strong /ppbr / /pulliServiceNow Professional Services / Consulting experience /liliAbility to travel.



/liliOwn end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing against agreed SOW obligations (such as on-time/on-budget delivery) and customer expectations /liliManage resource booking and scheduling across active engagements, coordinating with resource management and practice leads to maintain appropriate coverage and minimize gaps /liliServe as the primary customer-facing contact — handling inbound requests around resourcing, schedule changes, invoicing queries, and general delivery concerns with professionalism and pace /liliProduce and distribute weekly/bi-weekly status reports across the portfolio, providing clear visibility of utilisation, risks, actions, and financial burn to both customers and internal leadership /liliMaintain accurate records of consultant time, scheduling confirmations, and SOW milestone tracking to support accurate and timely invoice processing /liliMonitor consultant performance and engagement health, escalating risks or concerns to Delivery Managers and Practice leadership in a timely manner /liliSupport the onboarding and offboarding of resources, including access provisioning coordination, SOW familiarisation, and customer introductions /liliMaintain RIDAC logs and ensure actions are followed up consistently across the portfolio /liliIdentify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change Order processes where required /liliCollaborate with Finance and Commercial teams to reconcile actuals against contracted hours and support accurate revenue forecasting /liliBe the single contact to encourage collaboration and customer agreement on proposed solutions. /liliMentor Customer Outcomes or Partner team members and identify gaps between actuals and plan of record, driving resolutions. /liliUnderstands core AI concepts, ethical considerations and platform capabilities, and can explain their application in customer contexts with support. /liliCreativity with comfort running projects independently and collaborating as needed /liliSuccess driving complex issues through analysis and resolution /liliServiceNow Certifications (CSA/CAD/CIS) /li /ulpPMP/Prince II certifications /ppbr / /p

📌 ServiceNow - Sr. Consultant/ Engegement Manager (Milano)
🏢 MPower Plus
📍 Milano