Overview

As IT Lead for Amazon Operations, you will direct a multi-location IT team delivering innovative technical support to our operations network. You’ll partner with facility leaders to ensure reliable infrastructure, safety-driven practices, and continuous IT improvements across fulfillment, sortation, and last mile. You’ll shape infrastructure builds for new facilities and drive timely, data-informed decisions in a fast-paced, 24x7 environment. This role offers broad exposure to global operations and a path to influence how we fulfill customer promises at scale.

Retribuzione / Benefits

- comprehensive healthcare starting Day 1
- up to 20 weeks paid parental leave
- casual dress code (jeans, t-shirts, sneakers)
- sign-on payments and RSUs
- competitive compensation
- 401(k) matching

Responsabilità

- Hire, train, and develop a multi-site IT team
- Support safety programs and OSHA compliance to ensure a safe workplace
- Provide technical assistance to improve IT solutions for operations
- Maintain positive relationships with operational partners and staff




- Lead infrastructure builds in new facilities
- Plan and supervise day-to-day technical support activities (troubleshooting, service requests, installations)
- Monitor and meet SLA targets for response and resolution
- Develop and maintain IT policies, procedures, and processes
- Oversee equipment and parts inventory management
- Create and support recognition and communication programs
- Travel up to 30%

Requisiti fondamentali

- Bachelor's degree or 4+ years of professional or military experience
- 5+ years of leading technical teams across multiple locations
- Experience communicating with diverse stakeholders, including leadership
- Experience with network, system, or software architecture
- Leadership experience in a 24x7 operation supporting physical IT infrastructure

- leadership
- stakeholder management
- clear communication
- network architecture
- systems architecture
- software architecture

📌 IT Manager, Ops Tech Solutions (OTS) (Firenze)
🏢 Amazon
📍 Firenze