Overview

In this role you provide after-sales and technical support across Panasonic’s refrigeration product range for Europe. You collaborate with Local Sales Offices, offering on-site diagnostics and solutions, and support pre-sales, projects, and key customers. You’ll create a technical library, issue bulletins, and help train service teams. The position blends field work with cross-border coordination to sustain customer satisfaction and product uptime.

Retribuzione / Benefits

- attractive remuneration package
- social, fitness & health benefits
- flexible working hours
- generous mobile working option
- high work-life balance
- training and development opportunities

Responsabilità

- Provide after-sales support and solutions across Europe for LSO networks
- Support on-site diagnostics and issue resolution
- Support pre-sales activities within Europe
- Assist in project revisions for special initiatives
- Engage with a subset of major customers directly




- Create and maintain a general technical library for internal and LSO use
- Produce technical bulletins explaining concepts to service teams
- Offer help and documentation for training and knowledge transfer
- Visit sites to perform initial diagnostics and deliver solutions
- Liaise with factory for topic-specific guidance
- All above pertain to main activities 2 and 3 (ANNEX1)

Requisiti fondamentali

- Technician in thermal field
- Minimum 5 years of after-sales experience in Commercial Refrigeration / Chillers / Rooftop or equivalent
- General refrigeration and air conditioning knowledge
- Proficiency with software specific to the refrigeration sector
- Fluent in English

- General refrigeration and air conditioning knowledge
- Proficiency in using refrigeration sector software

📌 Commercial Refrigeration Technical Expert (Monza)
🏢 Panasonic
📍 Monza