pSoldo is the proactive spend management solution that frees progressive businesses to accomplish more. /ppOver 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. /ppBy combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. /ppBy proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises. /ppFounded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. /ppWe’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. /ppbr/ppbWhat's in it for you /b /pulliCompetitive salary /liliPrivate healthcare coverage for you and your family /liliLunch Vouchers /liliGenuine career development opportunities (we love to see you succeed) - including your own annual €500 career development budget /liliAccess to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme /liliFlexible working options, including working from home or our Milan or Rome offices + 60 days’ work anywhere /liliStatutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your Birthday /liliYour own personal company Soldo card /liliEmployee Assistance Programme /liliCAF Annual Fiscal Financial Support /li /ulpbr/ppbThe role /b /ppbThis role is open to candidates belonging to the protected categories under Italian Law 68/99 art. 1. /b /ppThe Customer Interaction Specialist is responsible for providing prompt, friendly, and effective assistance to customers. This includes responding to inquiries via email, chat, and phone,



troubleshooting issues, and ensuring customer satisfaction. They also collaborate with ther teams to resolve complex cases and contribute to improving support processes, including financial services and first-line software support. /ppThe goal is to deliver an exceptional customer experience while maintaining high service standards. /ppbr/ppbResponsibilities /b /pulliProvide excellent customer service to corporate clients via email, live chat and phone. /liliAssist customers with financial services queries related to account management, transactions, and product features. /liliOffer first-line software support, troubleshooting common issues and guiding clients through technical solutions. /liliInvestigate and resolve customer issues in a timely and efficient manner, ensuring customer satisfaction. /liliUnderstand and comply with the key objectives of the company /liliMaintain a strong understanding of the Soldo platform to provide accurate and helpful information. /liliDeliver service/quality standards to agreed levels /liliDocument and track customer issues, ensuring that all queries are logged and followed up appropriately. /liliWork closely with internal teams to escalate and resolve more complex issues. /liliCarry out any other duties requested by the line manager in relation to the role. /li /ulpbr/ppbWe're looking for someone who must have /b /pulliExcellent communication skills, with the ability to explain complex issues in simple terms. /liliStrong problem-solving abilities and a "can-do" attitude. /liliAbility to handle a high volume of customer inquiries while maintaining professionalism. /liliPrior experience in customer service, ideally in financial services or software support. /liliBasic technical troubleshooting skills or willingness to learn. /liliA customer-centric approach with a strong desire to exceed customer expectations. /liliStrong attention to detail and organisational skills. /li /ulpbr/ppbNice to Have /b /pulliExperience in a financial services or SaaS (Software as a Service) environment. /liliFamiliarity with financial transactions, banking, or corporate account management. /li /ul

📌 Customer Support Specialist (Roma)
🏢 Soldo
📍 Roma