Overview

In this role you will deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support needs, strengthen relationships, and ensure smooth processes across diverse clients. You will identify cross-sell and upsell opportunities and coordinate licensing support with cross-functional teams. You will drive timely resolution of escalations and deepen industry knowledge to support software publishers. This role offers the chance to influence customer outcomes at scale within a global software and cloud solutions provider.

Responsabilità

- Demonstrate sales ability with upselling and cross-selling experience
- Analyze customer needs to define cross- and upsell plans
- Provide licensing support in collaboration with cross-functional teams
- Collaborate with Account Managers, Finance, Back Office,



and Procurement to support end-to-end processes
- Drive timely resolution of escalations with customers and internal teams
- Develop knowledge of industry trends through training and collaboration with software publishers

Requisiti fondamentali

- Experience supporting sales teams to acquire, retain, and grow customer relationships
- Strong time management and ability to handle tight deadlines
- Excellent relationship-building with clear verbal and written communication
- Independent, proactive, and adaptable to change
- Professional proficiency in English and Italian

- Relationship-building
- Clear communication
- Initiative
- Licensing support
- Cross-functional collaboration
- Understanding of operational policies and processes in technology solutions

📌 Delivery Customer Success Manager - Farmer (Pavia)
🏢 Softwareone
📍 Pavia