Overview

As Operations Manager, you will own automation and AI-driven improvements across Deel’s global payroll processes. You’ll build, test, and iterate AI-powered workflows (Akai) while leading end-to-end projects across multiple workstreams. You’ll partner with engineering, product, and ops teams to fix gaps, surface leadership-ready insights, and drive efficiency at scale. This hands-on role rewards proactive problem solving and cross-functional collaboration to advance our global operations. A strong hook is the opportunity to shape AI-enabled payroll at a world-spanning platform.

Retribuzione / Benefits

- Stock grant opportunities
- Optional flexible office membership
- Country-based perks and benefits
- Inclusive and equal-opportunity culture
- Competitive pay aligned with local markets

Responsabilità

- Manage day-to-day operational workflows and identify efficiency gains
- Support automation initiatives to reduce manual tasks and improve accuracy and speed
- Partner with cross-functional teams to streamline tools and processes for internal teams and customers
- Ensure adherence to operational controls, compliance requirements, and risk management
- Contribute to fraud prevention and regulatory alignment through strong operational standards
- Monitor performance metrics and escalate risks or gaps to leadership




- Drive customer-focused process improvements to shorten turnaround times and improve resolution
- Expand self-service options to reduce manual support
- Implement feedback loops to inform continuous improvement
- Coordinate operational readiness for new product or market launches with stakeholders
- Assist go-to-market efforts by removing bottlenecks for smooth adoption
- Track and report operational outcomes with insights for leadership
- Execute operational projects and strategic initiatives with senior leaders

Requisiti fondamentali

- 5+ years of experience in operations in a fast-paced environment
- Comfort with building and troubleshooting AI workflows, not just using AI
- Engineering background or equivalent technical exposure preferred
- Experience managing and mentoring small to mid-sized teams
- Strong problem-solving and detail-oriented, solutions-minded
- KPI-driven with track record of improving metrics
- Exposure to process automation and operational tooling
- Background in FinTech, consulting, banking, or fast-paced startups preferred
- Strong analytical skills and ability to turn data into actionable insights (SQL familiarity a plus)
- Collaborative team player with energy and bias for action

- collaborative teamwork
- high energy and proactive mindset
- strong problem-solving orientation
- AI tools and workflow troubleshooting (e.g., Akai)
- SQL familiarity
- process automation

📌 Operations Manager | Payroll Solutions (Lucca)
🏢 Deel
📍 Lucca