Within the WW Omnichannel department, based in Rome, we are searching for an Omnichannel AI Transformation Project Manager.
Reporting to the Omnichannel Data & AI Manager, the selected candidate will be responsible for orchestrating, delivering, and scaling AI-driven initiatives across eCommerce, Customer Service, Marketplace, and Retail, ensuring AI solutions are translated into concrete business outcomes.
The selected candidate will act as the bridge between business teams, data/AI experts, IT, and markets, ensuring AI use cases are well-defined, delivered on time, adopted by users, and embedded into daily operations.
Key Accountabilities
- Lead the end-to-end delivery of AI initiatives across eCommerce, Customer Service, Merchandising, CRM, and Retail, ensuring business value realization and successful adoption.
- Translate business opportunities and challenges into prioritized AI use cases with clear KPIs, success criteria, and measurable business outcomes.
- Manage and prioritize the AI initiative portfolio within the Omnichannel Data & AI team, balancing business impact,
feasibility, and organizational readiness.
- Orchestrate cross-functional teams (Business, Data Science, Analytics, IT) and external partners throughout the project lifecycle from ideation to scale.
- Drive AI adoption and change management activities, including stakeholder engagement, communication, training, and embedding solutions into operational workflows.
- Act as the key interface between global teams and local markets, supporting rollouts, collecting feedback, and enabling continuous improvement.
- Monitor AI solution performance against business KPIs, adoption metrics, and value realization targets, driving iterative enhancements.
- Manage project governance, timelines, dependencies, risks, and delivery quality while ensuring alignment with omnichannel strategic roadmaps.
- Lead the transition from pilots and proofs of concept to scalable, repeatable AI products integrated into the
📌 Omnichannel AI Transformation Project Manager (Roma)
🏢 Bvlgari
📍 Roma