Overview As a Key Account Manager, you manage a defined set of major customers across the TD SYNNEX portfolio to maximize revenue, profitability, and strategic opportunities. You act as a trusted advisor, driving growth through cross-functional collaboration and high-level engagements with decision-makers. You develop strategic plans, negotiate high-value opportunities, and ensure strong relationships and service levels. This role combines account planning, digital platforms, and executive-facing value propositions to shape business outcomes.

Retribuzione / Benefits

elective benefits tailored to country career development programs on-demand courses for leadership and professional growth Life Empowerment Assistance Program diversity, equity and inclusion initiatives onboarding program and peer communities

Responsabilità

Develop and manage large/strategic accounts with growth opportunities and complexity Maintain strategic relationships with key decision makers through face-to-face visits Create and execute strategic plans to drive current business and growth Negotiate high-value customer engagements successfully Identify incremental business through strong customer relationships Coordinate internal resources across sales, operations,



and SBUs Identify project opportunities with Business Development Management Lead board-level engagement addressing business objectives Deliver value with margin-conscious product mix Identify customer needs and escalate when needed to relevant units Profile and analyze accounts to maximize opportunities and gather insights Ensure timely, accurate reporting and administration in TD SYNNEX systems (CRM) Promote and drive usage of InTouch e-commerce tool with customers Maintain and improve customer Service Level Agreements Create high-impact value propositions for C-level discussions Articulate objectives and outcomes for strategic, multi-stakeholder engagements

Requisiti fondamentali

6+ years of industry or direct customer experience Numerate with strong numerical skills Expert knowledge of services programs across multiple brands Outstanding customer relations and communication skills Ability to influence at C-level and act as a trusted advisor Strong presentation and negotiating skills with a strategic mindset Experience with CRM systems (Compass) Experience with SAP R3 is desirable but not essential Understanding of financial metrics (profit, margin, OI) Proficiency in MS Word, Excel, PowerPoint, Outlook Strategic planning capabilities Knowledge of product sets is an advantage Previous IT industry experience is desirable Consulting mindset Gravitas and business credibility Ability to persuade and build consensus CRM (Compass) InTouch e-commerce platform SAP R3 (desirable)

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