Overview

In this role you will cultivate and optimize governance and operations for strategic CRO partnerships, ensuring high-quality clinical trial delivery. You will work with clinical study teams and procurement to advance vendor governance, onboarding, and performance — aligning with Chiesi’s long-term portfolio goals. You’ll foster innovation and continuous improvement across external collaborations, contributing to efficient, scalable clinical delivery. This role offers exposure to global operations and cross-functional collaboration in a mission-driven R&D environment.

Retribuzione / Benefits

- annual premio scheme
- pension
- private medical insurance
- wellbeing programme
- flexible benefits programme
- remote work options

Responsabilità

- Develops and manages strong partnerships with external stakeholders, especially CROs, embedding excellence and agility into clinical delivery
- Maintains and improves operational and partnership governance within GCO
- Shapes a sustainable vendor management approach aligned with portfolio and long-term strategy
- Manages vendor partnership model and governance to ensure highest-quality clinical trial delivery
- Collaborates in vendor selection, onboarding and integration of digital platforms/services with internal teams (GICT, etc.)
- Maintains relationships with CROs/vendors to enable productive partnerships
- Liases with internal/external stakeholders to share best practices, technology, and expertise
- Defines Third-Party Vendors Governance, vendor panels, and oversees setup, timelines, and performance vs SOPs and protocols
- Supports Master Service Agreements/SLA preparation with Procurement and contractual compliance
- Develops and maintains collaborative relationships to enhance delivery capabilities and innovation




- Identifies opportunities to revise processes/procedures within GCO operational model
- Collaborates with GCO/GCD leadership to share best practices
- Identifies process issues and develops solutions for productivity, quality, and stakeholder satisfaction
- Assesses suitable technological infrastructure to leverage external solutions
- Prepares study teams for interactions with strategic providers (RFP revisions, change orders) and supports study-level interactions
- Partners with QA for vendor qualification and maintenance
- Fosters a culture of continuous improvement and high performance
- Supports cross-functional interactions across Clinical Delivery, Quality, Procurement, Digital/IT and external partners

Requisiti fondamentali

- 8–10 years of experience in Clinical Operations
- Extensive knowledge of clinical trial management and development phases
- Proven budget negotiation and management experience
- Experience managing external partnerships (CROs, vendors, third-party providers) in clinical studies
- Experience in vendor governance, performance management, service quality, delivery, and issue resolution
- Fluency in English (written and spoken), international work capability
- Strong collaboration skills and ability to build relationships with internal/external stakeholders
- Ability to influence and align cross-functional stakeholders toward shared goals
- Strong problem-solving and continuous improvement mindset
- Experience working in cross-functional and international environments with Clinical Delivery, Quality, Procurement, Digital/IT and external partners
- Knowledge of ICH-GCP and outsourced clinical trial requirements

- collaboration
- negotiation
- influence
- vendor governance and performance management
- budget negotiation and management
- CRO/vendor management

📌 Clinical Partnership Manager (Parma)
🏢 Chiesi
📍 Parma