90k-120k Euro **Reports to**: The Group Operations Director who oversees the strategic operational success and alignment of all regions. **What's the purpose of the job?** The primary purpose of this role is to provide inspirational leadership to your team of Regional Managers, ensuring operational excellence, compliance with health & safety regulations, and the successful execution of our strategies. By fostering a culture of engagement and continuous improvement, you will drive employee satisfaction, member experience, and overall profitability across your assigned regions. **What will I be doing?** You will play a pivotal leadership role by:
**Ensuring compliance**: Guarantee that all regions meet health & safety requirements, food safety regulations, and adhere to financial policies and processes. **Leading a high-performing team**: Inspire and manage a team of Regional Managers, embedding our vision, values, and strategy into daily operations. **Developing leadership**: Select, mentor, and coach Regional Managers, enabling them to maximise their potential and deliver outstanding results. **Standardising excellence**: Ensure Regional Managers implement and uphold our Ways of Working to maintain consistent operational standards. **Driving engagement**: Create a culture of success, fostering high employee engagement, exceptional member experiences, and exceeding EBITDA targets across your regions. **Conducting operational reviews**: Visit every region monthly, carrying out in-depth evaluations of health & safety compliance, team morale, member satisfaction, and facility presentation standards. **Overseeing capital investment**: Take ownership of capital expenditure (capex) planning and execution, ensuring investments yield desired returns in collaboration with Regional Managers. **Strategic planning**: Input into the development and oversee the execution of the business plan, ensuring alignment with company objectives and initiatives.



**Monitoring competitors**: Stay informed about competitor activity to identify opportunities and threats, maintaining a competitive edge. **Cross-functional collaboration**: Network and influence within David Lloyd Clubs, supporting Club Support and other departments to deliver exceptional service to members and teams. **Supporting innovation**: Provide constructive feedback and strategic input to functional heads for continuous improvement. **Crisis management**: Serve as the escalation point during crises, managing issues effectively and escalating appropriately to the Executive Team or Board as necessary. **Leading key projects**: Take ownership of operational and Club Support initiatives to drive success across the regions. **How will I be measured?** Success in this role will be measured by: - Achieving satisfactory scores on Health & Safety and Food Safety audits.
- Delivering regional EBITDA targets consistently.
- Meeting or exceeding cyclical performance metrics.
- Successful execution of personal objectives, demonstrating leadership effectiveness. **What qualifications, skills, and experience do I need?** **Leadership expertise**: Proven ability to inspire and lead high-performing teams in multi-site roles. **Operational excellence**: In-depth knowledge of operational standards and the ability to implement them effectively. **Customer focus**: Demonstrated excellence in delivering exceptional customer service. **Track record of success**: History of achieving outstanding results across various metrics, including profitability and employee engagement. **Attention to detail**: Commitment to maintaining high standards and addressing issues proactively. **Resilience and tenacity**: Determination to overcome challenges and achieve objectives. **Strong interpersonal skills**: Exceptional listening, collaboration, and communication skills. **Team orientation**: A natural team player who values collaboration and shared success. Club Support Italy

📌 Italy Country Director (Italia)
🏢 David Lloyd
📍 Italia