Own and oversee the day-to-day operational activities of the Italian branch

Act as the central point of reference for operational, administrative and coordination matters

Manage intermediary mandates, collaboration agreements, letters and related documentation

Coordinate mandatory intermediary training and monitor completion

Monitor intermediary performance and maintain reporting

Manage Product Oversight and Governance documentation and its repository

Manage administrative aspects of TPA claims handling

Oversee intermediary segregated client funds

Manage complaints handling administration and PEC correspondence

Liaise administratively with accountants, legal advisers, notaries, public bodies and industry associations

Oversee company website management, control and updates

Manage external contractors and service providers

Coordinate risk mapping and RSPP appointment and training

Coordinate forecasting, planning and results reporting

Provide operational and problem-solving support across technical, administrative and commercial matters

Support customer experience initiatives

Manage supplier scouting, negotiation, relationships and cost control

Support HR-related administrative processes

Manage document scheduling, filing and archiving

Coordinate change management initiatives

Act as administrative point of reference for IVASS and ANIA interactions

Support the Managing Director and wider Italian team in building efficient branch processes

Requirements

Typically, 2–5 years of experience in organisational or coordination roles, or in a consultancy firm serving the finance/insurance sector

Degree in Business Administration, Economics, Law or a related discipline (preferred)





Flexible and dynamic approach, comfortable adapting to changing priorities

Highly organised, with strong attention to detail

Experience in project and budget management

Accustomed to working to tight deadlines under pressure, while maintaining the highest level of trust and integrity

Excellent communicator and team player

Strong customer and supplier relationship management skills

Strong stakeholder management skills, with the ability to work effectively with local management, central functions and external advisers

Ability to interact effectively with colleagues across the group in an international context

Proactive and hands‑on, with the ability to work with a high degree of autonomy

Excellent knowledge of English, written and verbal

Core Competencies
Demonstrates strong operational management capabilities, including project and budget management, stakeholder engagement, and supplier relationship management. Proficient in coordinating administrative processes and ensuring compliance with industry regulations while maintaining a high level of customer service.

Highest-signal resume keywords

Operational Management

Project Management

Stakeholder Management

Supplier Relationship Management

Budget Management

Hard Skills

Project Management

Budget Management

Operational Coordination

Document Management

Intermediary Performance Monitoring

Soft Skills

Excellent Communication

Team Player

Attention to Detail

Proactive Approach

Adaptability

Industry Keywords

Finance Sector

Insurance Sector

Intermediary Training

Customer Experience

Change Management

Tools & Technologies

Document Repository Management

Website Management

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📌 Coordination Lead, Office Manager (Milano)
🏢 Altro
📍 Milano