Overview In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You’ll triage field issues and document feature requests, helping to shape reliability for cloud security products.
You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction.
Retribuzione / Benefits
- Extra days off
- Mental health support via Modern Health app
- Competitive compensation package
Responsabilità
- Provide senior-level technical support for enterprise customers
- Collaborate with development engineering to track escalations, bugs, and feature requests
- Develop troubleshooting sessions, trainings, and guides for internal teams
- Maintain and improve internal knowledge base articles
- Triage and document bugs and enhancements observed in the field
- Coordinate with Escalation Management on high-touch accounts
- Participate in on-call rotation
Requisiti fondamentali
- 5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security)
- Master-level Kubernetes and Linux experience
- Proficiency in one or more scripting languages (bash/shell/python)
- Knowledge of public cloud providers (AWS, Azure, GCP)
- Strong problem-solving and diagnostic abilities
- Effective written and spoken communication in English and French
- Ability to balance multiple challenges simultaneously
- Kubernetes (master level)
- Linux
- Bash/Shell/Python scripting
📌 Senior Customer Reliability Engineer (Lucca)
🏢 Sysdig
📍 Lucca