ppThe goal of the team is to give instant and adequate assistance to customers, distributors and Brady personnel regarding technical issues. The team is also responsible for after sales support and repair on the Brady hardware and software systems keeping customer satisfaction in mind. /p pThe field technical service professional is responsible for repairing, servicing and installing Brady equipment at the customers. The goal is to work as efficiently as possible by optimizing the field days by being with the customer. /p pResponsibilities /p ul liYou are responsible for all onsite technical support activities such as repairs, service,installations, training, problem-solving, … /li liWhen you are in the office, you assist the solutions or repair team with their day-to-dayactivities /li liYou ensure the follow-up towards the customers. In case of a conflict or disagreement,you need to involve the sales representative to ensure customer satisfaction /li liYou organize/plan the field interventions efficiently together with the dispatcher /li liYou work with the administrative tools and procedures that are in place /li liYou contact our suppliers concerning technical issues or product improvements to grantsolutions towards our customers /li liDuring contact with the customer, you easily see opportunities for sales or service leads /li liRelated to the Quality Environment Management System :



Understand and implement the QE Objectives and Policy in the day to day work andthe requirements of the QE Management System applicable in the job /li /ul pRequired skills and competences : /p ul liYou have an educational background in relation with the job /li liYou are fluent (written and spoken) in Italian and good in English (French andSpanish is a plus) /li liYou are listening and thirsty to learn /li liYou show a personal interest in technology (Arduino, 3D printing,…) and experiencewith THT printing systems is an advantage /li liYou know how to deal with changing situations and difficulties by quickly findingappropriate solutions /li liYou have a sense of priority and you organize your work time effectively andefficiently /li liYou appreciate team work and demonstrate cooperation /li liYou have commercial flair and a huge interest in establishing strong customerrelations /li /ul pbWhere ? /b /p pYou are based in bBologna /b (but operating all over the country) and report to the Regional Field Lead. The main office is located in Milano. You will have to travel 3 to 4 days a week in Italy. /p pbWhat do we offer ? /b /p ul liA regular position /li liFixed and variable remuneration with : functional car, mobile phone, meal vouchers… /li /ul /p #J-18808-Ljbffr

📌 Technical Service Field Professional (Bologna)
🏢 Brady Europe, Middle-East & Africa
📍 Bologna