Work Setup: Office-based (Lisbon, Portugal) Timeline: Urgent filling preferred Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts) Role Summary Are you looking to kick-start an exciting international career path right in the heart of Portugal?
We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon.
Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems.
This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment.
Core Responsibilities Customer Interaction: Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, and solution-driven communication style.
Issue Diagnostics: Analyze customer difficulties to identify root causes and deliver fast, customized resolutions tailored to each individual situation.
Documentation: Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases.
Target Management: Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
Ongoing Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.
Qualifications Language Capabilities: Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training programs.
Shift Availability: Complete readiness to work flexible,



rotating 24/7 shift schedules.
Workplace Presence: Physical presence and full-time availability to work on-site at our Lisbon office facility.
Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.
Essential Skills: Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, and a positive, proactive mindset.
Compensation Models Option A: Local Contract (For Local Applicants) Base Remuneration: €1,****** gross monthly (paid across 12 months) Housing: Self-arranged living setup Target Profile: Candidates currently living in Lisbon or managing their own accommodation Option B: Relocation Contract (For Moving Candidates) Base Remuneration: €1,****** gross monthly (paid across 12 months) Provided Accommodation: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet) Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus airport pickup Added Perks Career Advancement: Clear internal progression pathways leading into quality assurance, corporate training, or team supervisory positions.
Fully Paid Onboarding: Thorough, comprehensive onboarding program that is 100% paid starting on your very first day.
Company Life: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
Health Support: Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling resources.
Regional Benefits: Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.
Submission Instructions Submit an updated resume in English or Italian.
Eligible applicants will receive a call from our talent acquisition team to complete a preliminary telephone screening.

📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Italia)
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