About AgicapCreated in Lyon in **** by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over **** customers, 650 employees and fast revenue growth (7x between **** and ****).
Agicap is part of the French Tech 120, rewarding the most promising startups in France.Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid.
By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies.We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November ****.These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers.
We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Main mission:As a CS Operations (Professional Services) Intern, you will support the Professional Services (PS) Operations team in their day-to-day work, with a strong focus on supporting PS teams on tooling, data,



and process-related questions.Your core objective will be to help the PS department increase productivity and implement standard ways of working by addressing operational issues at their root, helping investigate recurring problems, and contribute to long-term improvements.Reporting directly to the CS Ops – Professional Services, you will work on operational but business-critical processes, in close collaboration with Implementation & Activation teams across all regions (FR, DACH, IT, UK, SP, US).
Key responsibilitiesTooling & operational support for Professional Services TeamsSupport PS team members with day-to-day questions and issues related to Gainsight (data, reports, workflows, fields, processes)Investigate bugs, inconsistencies, or unclear behaviors reported by usersEscalate complex or technical issues when needed, with clear context and analysisRoot cause analysis & continuous improvementAnalyze recurring issues and requests to identify underlying causes (tool setup, process gaps, data quality, usage patterns)Help define and document long-term fixes rather than one-off workaroundsSupport the implementation of standard ways of working within the PS departmentDocumentation & knowledge sharingMaintain and improve internal documentation (FAQs, how-tos, known issues,



best practices)Help structure common requests and solutions so teams can become more autonomous over timeOperational supportSupport PS Ops projects (process updates, reporting improvements, rollouts)Assist with data checks, analyses, and validation of dashboards or reportsThis position is for a mandatory internship student (Pflichtpraktikum).
The compensation will be **** euros per month.What We're Looking ForCurrently enrolled in a Bachelor's or Master's degree (business, operations, management or similar)Strong interest in data, tools, and operational processesCurious mindset with a strong interest in understanding why things break, not just how to fix themStructured and detail-orientedGood communication skills: able to interact with CS team members and translate issues into clear explanationsFluent in English; another European language is a plusGeography & BenefitsLocated in Milano - Large Office in San Babila with snacks and drinksMostly on-site presence, some weekly remote daysHands-on exposure to CS Operations in a fast-scaling SaaS companyYou will be part of a dynamic team with global team events (last event was in Chamonix-Mont-Blanc) and regular events in MilanoWhat We Offer****€ monthly expense reimbursement (internship)Large Office in San Babila with snacks and drinksFast learning environment, entrepreneurship and team spiritAn incredible team of entrepreneursFriday beers and afterworks with the teamAGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversity!

📌 Cs Ops (M/F/D) - Professional Services (Internship) - €1.000 A Month - No Experience Required
🏢 Agicap
📍 Bardi