Overview
In this role you help shape the SME onboarding and digital banking experience across ING’s international teams. You’ll analyze end-to-end SME processes, translate business needs into IT requirements, and collaborate with product, UX, risk, and operations to deliver frictionless activation. You drive digital onboarding improvements, data-driven decisions, and cross-functional execution to support the new business line’s targets. This is an opportunity to influence digital transformation in SME banking in a fast-paced, international context.

Retribuzione / Benefits
- Flexible Lavoro da remoto
- Competitive base salary + bonuses
- Health insurance
- Pension fund
- Training and development opportunities
- Birthday day off (#doyourbirthday)

Responsabilità
- Spearhead digital banking solution implementation to improve SME client experience
- Lead digital warm onboarding from needs to macro-steps and subprocesses
- Engage with SME clients to gather insights and drive continuous improvement
- Identify and implement process optimizations for operational efficiency




- Elicit requirements and translate IT impacts for development teams
- Analyze data to inform strategic decisions within SME banking
- Collaborate with product Tribe, UX, Risk and Operations to design new functionalities
- Build reports for department use and analyze data
- Ensure cross-functional collaboration across Sales, Legal, Compliance, Privacy, Credit Risk, Finance

Requisiti fondamentali
- Bachelor in economics or engineering
- Minimum 2 years as a business analyst in financial services in an international environment
- Experience delivering IT projects across functions
- Experience with content management systems
- Experience with digital onboarding processes and capabilities
- Creative mindset for new content concepts
- Data analysis mindset and fluency
- Strong knowledge of retail and business banking
- Fluent in Italian and English
- Strong communication skills
- Collaborative across multifunct

📌 Business Analyst Business Banking Digital Channels (Milano)
🏢 Ing Banking
📍 Milano