YOUR FUTURE TASK We rely on your expertise to support and continuously improve IT service management processes across GETEC our the digital workplace environment. You coordinate operational service governance activities between internal stakeholders and GETEC’s managed service partners. Monitoring and reporting on service performance, KPIs, SLAs, XLAs, and operational metrics is part of your responsibility.

You support incident, problem, change, request, and major incident management processes to ensure stable service delivery. Facilitating service review meetings and operational governance forums belongs to your area of responsibility. You assist in root cause analysis and contribute to the development of continual service improvement initiatives.

Maintaining service documentation, process standards, operational procedures, and knowledge management records lies in your hands. You support supplier and vendor performance management activities and ensure transparency regarding service quality. Ensuring compliance with security, risk, audit, and governance requirements is part of your role.

You contribute to service transition, operational readiness, and change implementation activities. Identifying opportunities for process optimization, automation, and operational efficiency improvements forms an important aspect of your work. You support initiatives aimed at improving employee and customer experience throughout the service delivery lifecycle.

YOU AS A PERSON AND WHAT YOU BRING ~ Completed Bachelor’s degree in Information Technology, Computer Science, Business Information Systems,



Engineering, or a related field ~ Relevant certification such as ITIL Foundation is desirable ~3 to 5 years of experience in IT service management within medium to large enterprise environments ~ Experience working in IT operations, service management, or service governance functions ~ Strong understanding of IT service management principles and operational processes ~ Experience with service reporting, KPI management, and operational analytics ~ Familiarity with ITSM platforms such as ServiceNow and related service management tools ~ Good knowledge of reporting and analytics solutions such as Power BI ~ Experience working with suppliers, support teams, and operational stakeholders ~ Strong organizational, coordination, and communication skills ~ Ability to manage multiple priorities and stakeholders simultaneously ~ Analytical mindset combined with strong problem-solving capabilities and attention to detail ~ Standardization-oriented approach ~ English C1 WHAT WE OFFER A stimulating environment where employees have the opportunity to achieve their career aspirations and develop their professional technical skills through training programs, cutting-edge projects, and hands-on experience. The opportunity to join a fast-growing company in the energy sector, playing a leading role in energy efficiency, sustainability, and technological innovation. A dynamic and constantly evolving workplace that values its people, their health, and their well-being, supported by comprehensive welfare and wellbeing initiatives.

📌 Service Management Specialist (f/m/d) (Milano)
🏢 GETEC Group
📍 Milano