We rely on your expertise to support and continuously improve IT service management processes across GETEC. You coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners. Monitoring and reporting on service performance, KPIs, SLAs, XLAs, and operational metrics is part of your responsibility.

You support incident, problem, change, request, and major incident management processes to ensure stable service delivery. Facilitating service review meetings and operational governance forums belongs to your area of responsibility. You assist in root cause analysis and contribute to the development of continual service improvement initiatives.

Maintaining service documentation, process standards, operational procedures, and knowledge management records lies in your hands. You support supplier and vendor performance management activities and ensure transparency regarding service quality. You contribute to service transition, operational readiness, and change implementation activities.

You support initiatives aimed at improving employee and customer experience throughout the service delivery lifecycle.

Completed

Bachelor's degree in Information Technology, Computer Science,



Business Information Systems, Engineering, or a related field ~ Relevant certification such as ITIL Foundation is desirable ~3 to 5 years of experience in IT service management within medium to large enterprise environments ~ Experience working in IT operations, service management, or service governance functions ~ Strong understanding of IT service management principles and operational processes ~ Experience with service reporting, KPI management, and operational analytics ~ Familiarity with ITSM platforms such as ServiceNow and related service management tools ~ Good knowledge of reporting and analytics solutions such as Power BI ~ Experience working with suppliers, support teams, and operational stakeholders ~ English C1 Ab Tag Eins bist Du Teil des Teams und hast die Chance direkt Verantwortung zu übernehmen. Wir ermöglichen Dir eine gute Work-Life-Balance durch eine flexible Arbeitszeitplanung mit Gleitzeit sowie 30 Urlaubstagen im Jahr. Durch unser Corporate Agevolazioni Portal erhältst Du Zugang zu verschiedenen Vergünstigungen bei über 800 namhaften Produkt- und Eventanbietern.

📌 Service Management Specialist (f/m/d) (Assago)
🏢 GETEC Italia
📍 Assago