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Description

POSITION SUMMARY: The Patient Services Representative works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, arrange for payment, and to make reappointments when necessary. Duties include telephone answering, making appointments, preparing medical charts, gathering third-party payment information, recording charges and collecting fees.

Core Duties/Responsiblities

- Greets patients and answers telephone in a courteous and professional manner, address questions and directs calls.

- Ensures patient confidentiality and provides patients with needed information.

- Schedules appointments, and maintains smooth patient flow throughout the clinic.

- Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly.

- Collects and maintains patient registration and utilization data for reports and ensures that all information is up to date and accurate.

- Performs other necessary duties as required by the health center to meet the goal of providing primary health care services.

- Participates in activities of Patient Centered Medical Home directly or indirectly.





SPECIFIC DUTIES/RESPONSIBLITIES

- Answers phones and directs calls to proper personnel.

- Accurately classifies and schedules patient appointments.

- Ensures accurate demographic information is entered in practice software.

- Accurately enters charges for patient visits and collects fees for services as necessary.

- Processes and prepares credit card transactions for reconciliation.

- Posts charge batches within the practice software.

- Prepares daily deposits in an accurate and timely fashion.

- Retrieves and sends work and/or school excuses. Demonstrates awareness of age specific, cultural and spiritual practices of patients, staff and visitors.

- Understands the functional status and physical needs of patients, staff, and visitors.

Requirements

EDUCATION/EXPERIENCE

- High school diploma or equivalent.

- Medical office experience preferred.

- The ability to use current office machines, including word processors.

- The ability to communicate effectively in person and on the telephone with other staff, the public, the patients and the medical staff.

📌 Patient Services Rep (Firenze)
🏢 Lifespan Health
📍 Firenze