Inspiring individuality with innovative craftsmanship since 1966. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are currently seeking a Global CRM Specialist as part of our dynamic team in Milan. Support the Global CRM manager with the extraction of weekly, monthly & quarterly reports, dashboards and scorecards including main CRM KPIs and their analysis for internal and external distribution (Kering) Ensure data quality, consistency, and reliability across CRM reporting by conducting regular data validation, governance checks, and performance monitoring Perform analyses on customer behavior, retention, client engagement, loyalty, clienteling effectiveness, to identify growth opportunities and business risks Communicate with the regions and manage local CRM requests related to analytics and support for the CRM System Support the design and continuous enhancement of global dashboards and reporting solutions in collaboration with internal teams and external partners Identify opportunities to innovate CRM and client analytics processes through emerging technologies, AI-powered solutions, and new visualization techniques.

CCNL Applied: Benefit: in addition to those provided by the applicable National Collective Labor Agreement and by law, further benefits University Degree in Marketing,



Economics or equivalent experience Direct experience of 2 - 3 years in a similar role, preferably in a Luxury Company but not mandatory Extensive knowledge and experience with reporting tools (Power BI, Tableau, Microsoft Excel) and analytics Familiarity with AI-powered analytics, automation tools, predictive modeling, or emerging technologies applied to CRM and customer experience is a strong plus Fluent English, Italian preferable Customer driven orientation Good at working with and managing cross-functional teams including MIS, Retail and multiple Regions Strong project management capabilities, with the ability to manage multiple priorities and stakeholders in a fast-paced international environment. Curious, innovative, and eager to explore new technologies that can drive business performance and enhance decision-making This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

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📌 BOTTEGA VENETA Global CRM Specialist (Milano)
🏢 Bottega Veneta
📍 Milano