Job Description
The opportunity
We are looking for an Agile Project Manager to join our Product and Digital Transformation practice, supporting Digital and CRM initiatives for the Italian market.
This role is suited to someone with experience in Digital delivery and/or CRM operations who is comfortable working with client stakeholders and cross-functional teams. You will help coordinate initiatives, improve ways of working and provide practical advisory support on evolving Digital business priorities, CRM and customer engagement.
Your role
As PM, you will contribute to the successful delivery of Digital and CRM initiatives, helping client and delivery teams maintain clear priorities, effective coordination and consistent progress.
Support digital and CRM delivery
- Support the coordination and delivery of CRM and Digital initiatives.
- Coordinate delivery teams to ensure agreed milestones and quality standards are met.
- Help ensure activities remain aligned with client priorities and expected outcomes.

Coordinate stakeholders and teams




- Work with client stakeholders and internal teams across CRM, Web, Marketing, Operations, Product and Technology.
- Organise and facilitate meetings, workshops and alignment sessions.
- Provide structured input and practical advice to clients on Digital business priorities, CRM and customer engagement initiatives.
- Maintain clear and timely communication across all parties involved.

Contribute to continuous improvement
- Identify opportunities to simplify processes and improve operational efficiency.
- Support the testing, rollout and adoption of new tools and ways of working.
- Contribute to a collaborative, pragmatic and delivery-focused team environment.

Requested Experience
- 3+ years of experience in project management, product, Digital transformation, CRM, marketing operations, customer experience or related areas.
- Experience in project coordination, stakeholder management or Digital delivery activities.
- Strong organiz

📌 PS| Agile Project Manager (Balgano)
🏢 Publicis Sapient
📍 Balgano