About The Role
We are looking for a highly analytical and detail-oriented After Sales Analyst to join our team.
About The Role
We are looking for a highly analytical and detail-oriented After Sales Analyst to join our team.
This position offers the opportunity to work in an international automotive environment, collaborating with engineering, product management, pricing, and after-sales teams to support strategic service programs.
Responsabilities
- Collect, consolidate, and manage After Sales data like service contract, repair methods, diagnostics etc.
- Analyze after-sales performance data and customer service information to identify trends and offer technical support.
- Develop dashboards and reports to support management decisions.
- Monitor warranty claims, service quality, and customer satisfaction.
- Collaborate with cross-functional teams to improve operational efficiency and customer retention.
- Conduct root-cause analyses and recommend corrective actions for recurring issues.
- Offer support for forecasting, budgeting, and strategic planning for after-sales operations.




- Deliver actionable insights that enhance customer experience and reduce service costs.

Education
Your profile:
- Bachelor's or Master's degree in:
- Engineering
- Economics
- Business Administration

Technical Skills
- Good knowledge of vehicle parts and their functions
- Knowledge about vehicle maintenance and service procedures
- Automotive After-Sales knowledge
- Advanced Microsoft Office skills
- Excellent data analysis and reporting capabilities
- Strong numerical and calculation skills

Languages
- English – Advanced
- French – Advanced

Personal Competencies
- Strong analytical mindset
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Proactive problem-solving attitude
- Team-oriented and collaborative approach
- Adaptability and flexibility in a dynamic environment
- Reliability and accountability
- Ability to perfor

📌 After Sales Analyst with French (Emilia-Romagna)
🏢 Bertrandt Group
📍 Emilia-Romagna