OverviewIn this role you provide expert technical support to dealers and customers to drive rapid resolution of field issues, especially at season start.
You assist with complex cases, field setup, and integration of advanced AGCO technologies, while collaborating across regions.
You help promote digital tools and ensure reliable AGCO systems support, contributing to overall uptime and customer success.
Retribuzione / BenefitsBonus scheme
Flexible working time and remote work options
Private health insurance
Canteen with meal allowance
ResponsabilitàProvide expert-level support to dealers and customers to ensure smooth seasonal launches
Resolve highly complex technical issues when local resources are exhausted
Support field setup and optimization across crops and conditions with hands-on guidance
Promote and demystify advanced technologies and new features to restore confidence
Provide guidance on AGCO systems, warranty processes, TechConnect, and diagnostic tools
Collaborate globally to share expertise and best practices




Escalate issues using EWFR and work with Product Support for solutions
Lead factory-level investigations for complex cases that require deeper technical analysis
Provide limited support for field kit installations and monitor performance before broader deployment
Requisiti fondamentaliStrong knowledge of Agricultural Business and product, including mechanical and electrical systems
Familiarity with service and parts management practices and dealer networks
Solid understanding of mechanized agriculture and land preparation techniques
Excellent interpersonal skills and commercial awareness in customer/dealer interactions
High proficiency in PC usage, including Microsoft Office and other digital tools
Fluent written and spoken English and German
Interpersonal skills
Commercial awareness
Cross-functional collaboration
Mechanical and electrical systems expertise
Diagnostic tools and troubleshooting
TechConnect and AGCO EDT familiarity

📌 Product Support Expert Ideal - Italian/Spanish/English (Vicenza)
🏢 Agco
📍 Vicenza