OverviewIn this role, you will serve as the escalation expert for complex vehicle issues, supporting dealerships and repairers on-site and remotely.
You will diagnose electrical, electronic, and drivability faults to enable first-time-right repairs, leveraging OEM tools and technical documentation.
You'll document findings clearly, coach technicians, and contribute to continuous improvement by feeding back recurring issues.
This position fits within MSX's mission to transform client operations through tech-enabled, sustainable solutions and cross-functional collaboration.
ResponsabilitàSupport dealerships and repairers on-site and remotely
Diagnose and resolve complex electrical, electronic, and drivability faults
Use OEM tools (wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
Identify root causes using wiring diagrams and technical documentation
Support both individual cases and wider technical issues across fleets




Create clear technical reports and case updates
Coach technicians and provide hands-on guidance
Feed recurring issues into continuous improvement
Requisiti fondamentaliStrong experience in automotive diagnostics / technical support / workshop or field service
Proven ability to fix complex electrical/electronic faults
Hands-on use of OEM diagnostic tools
Confidence reading wiring diagrams and technical documentation
Experience working with workshops, engineering, or technical teams
Ability to support and guide technicians
Preferred: field-based or multi-site support, multi-brand exposure with OEM/importer technical support background
coaching and mentoring
clear communication
problem solving
OEM diagnostic tools (wiTECH, DiagBOX)
root cause analysis
guided diagnostics

📌 Automotive Technical Delegate / Flying Doctor (Bardi)
🏢 Msx International
📍 Bardi