**Vodafone Internship Program**:
is a development path dedicated to both Bachelor and Master’s students, which allows you to spend 6 months of as an active member in one of our teams.
After this experience, you will be able to relay complex information in a simple, clear and concise way to senior management. You will gain independence in performing the tasks assigned, setting priorities and achieving your goals. It includes also the opportunity to work on a project that could be the topic of your final dissertation. **Role Purpose**:
in this role, you will be part of the SoHo & SME Marketing Team as Product Manager Intern and focused on micro-business customer base (companies with up to 9 employees) with the main objective to maintain and grow the value of mobile and fixed customer base (convergent customers). **Key accountabilities and decision ownership**: - Support in the definition of the strategy to retain our customer base, in terms of outbound and inbound campaigns, including pricing definition
- Support in customer base and deact analyses,



for identifying useful insights for reaching commercial targets, such as churn and outflow
- Support in the continuous improvement and definition of the commercial offer, along with the processes related to the customer experience **Core competencies, knowledge and experience**: - Analytical thinking and problem solving attitude
- Strong attitude to complexity management
- Collaboration
- Proactivity
- Stakeholder management
- Project Management **Must have technical / professional qualifications**: - University Degree or equivalent
- Excellent use of Excel
- Good understanding of services industry, where knowledge of TLC/ICT is a plus
- Basic use of SAS is a plus **Key performance indicators**: - Churn Convergent (%)
- Outflow (€k)
- Customer Base Management (€k), which is the spending dedicated to keep the customer base with Prevention/Retention/Upsell/Xsell initiatives
- NPS

📌 Product Manager Intern (Milano)
🏢 Vodafone
📍 Milano