Location:
On-site (Lisbon, Portugal)

Start Date:
Immediate opening

Hours:
40 hours per week (24/7 rotating 8-hour shifts)

Overview
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment.

Key Responsibilities

Customer Support: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.

Problem Solving: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions.

Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database.

Performance Targets: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution, and Average Handle Time standards.

Continuous Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.

Requirements

Language Skills: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.

Flexibility: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.

Work Location: Full-time,



on-site daily presence required at our modern Lisbon facility.

Work Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.

Core Strengths: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic attitude.

Compensation Options

Option A: Local Contract (For Local Applicants)

Gross Monthly Pay: €1,262.33 (distributed across 12 months)

Housing Setup: Self-arranged private accommodation

Best Suited For: Candidates already living in Lisbon or managing their housing arrangements independently

Option B: Relocation Contract (For Candidates Relocating to Lisbon)

Gross Monthly Pay: €1,059.00 (distributed across 12 months)

Housing Provided: Private bedroom in a shared company flat with basic utility expenses fully paid

Travel Support: Full reimbursement for inbound flight expenses after trial period completion, plus airport pickup service

Benefits & Workplace Culture

Career Advancement: Structured internal career development paths leading into coaching, quality assurance, or management roles.

Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job.

Team Environment: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.

Health Benefits: Complimentary private health coverage after six months of employment, along with access to mental health support resources.

Lifestyle Perks: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active social scene.

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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Potenza)
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