- Main responsibilities would be managing the service managers and service channels in the International Regions with direct management of all service teams.
- Being responsible for and driving the service revenue, containing costs and overall owner of the service P&L; for International.
- Leading the regional service training function and technical training centre to facilitate training across the region for both direct and indirect customers.
- Driving the technical and escalation support teams as well as interfacing with R&D; and operational teams for all technical support items.
- Being the main point of contact for all customers and service channels in the region.
- Deliver the agreed KPI’s and financial targets set by the company.
- Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in International.
- Ensure service is carried out in a compliant way adhering to standard local and global SOP’s and compliant company processes to deliver service in a compliant professional manner.
- Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit.
- Drive customer satisfaction through the delivery of high-quality, cost-effective service.
- Being International focal point of contact for cross functional communication with global teams such as R&D;, operations, out of box issues, etc.
Qualifications / Skill Requirements
- Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience.
- Demonstrated service management experience in Medical Device Industry
- Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers.
- Demonstrated ability to lead and implement organisational change and provide clear direction to staff.
- Willingness to travel overseas and within International when required.
The successful applicant will have
- Demonstrated ability to supervise and lead a team of technical field staff
- Demonstrated channel management experience preferably in healthcare.
- Must be results driven with a strong ability to drive outstanding customer service
- Excellent written and verbal communication skills.
- Strong Technical Knowledge of X-ray products. CT&MRI; and other modality experience is a premio.
- The ability to travel within International as required.
Seniority level
- Associate
Employment type
- Full-time
- Medical Equipment Manufacturing
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