Serve as the local main point of contact for Enterprise customers (Wholesale / Colo Carrier customers) in Italy
Provide reactive and consistent support for customers' day-to-day requests
Manage customer requests including service upgrades, contract amendments, and commercial proposals in collaboration with global sales
Ensure recurring renewal of existing contracts and timely fulfillment of available capacity
Maintain accurate opportunities data in SFDC and coordinate internal approvals for new orders
Maintain and circulate capacity inventory when requested
Support creation and maintenance of a qualified sales pipeline aligned with Data4's commercial strategy
Coordinate with Operations and Delivery teams for seamless handover and post-sales support
Support cross-functional initiatives to improve commercial processes and service quality
Provide local support to the Global Head of Sales throughout the Hyperscale sales cycle when required
Coordinate with Marketing to foster the DATA4 brand and sustain customer relationships
Respect and enforce health and safety, environmental, information security, and energy policies
Requirements
Bachelor's degree in engineering, Business, ICT, or a related field is required
Fluent in English
Excellent written and oral communication skills




Minimum of 3 years of B2B sales and/or customer management experience in the ICT, cloud, or data center industry
Experience working with cross-functional teams across Engineering, Finance, Legal, and Delivery functions in complex sales cycles
Prior experience in a high-growth environment
Core Competencies
Demonstrates expertise in B2B sales and customer management within the ICT, cloud, or data center industry, with a strong focus on maintaining customer relationships and managing complex sales cycles.
Proficient in coordinating cross-functional teams and ensuring compliance with health, safety, and security policies.
Highest-signal resume keywords
B2B Sales Experience
Customer Management
Cross-Functional Team Collaboration
Fluent in English
Bachelor's Degree in Engineering, Business, ICT
ATS Optimization Keywords
Hard Skills
Contract Management
Service Upgrades
Commercial Proposals
Sales Pipeline Management
Opportunities Data Management
Soft Skills
Excellent Communication Skills
Customer Support
Problem-Solving
Industry Keywords
ICT
Cloud
Data Center
High-Growth Environment
Tools & Technologies
SFDC
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