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Descrizione Impiego

About the Role

As a Customer Resolution Agent, you will be responsible for delivering excellent support to internal and external customers across Italy and international markets. You will manage inquiries, complaints, and service-related requests, taking ownership of each case and coordinating with relevant stakeholders to ensure timely and effective resolution.

In this role, you will contribute to delivering a positive customer experience while supporting operational excellence and continuous improvement initiatives within the Customer Resolution Group (CRG).

Key Responsibilities

- Manage customer inquiries, complaints, and service requests through various communication channels.

- Take ownership of customer cases from receipt through resolution, ensuring timely follow-up and communication.





- Collaborate with internal departments and external stakeholders to identify and implement effective solutions.

- Maintain accurate records and case documentation in company systems.

- Perform administrative and operational support activities, including data management, reporting, and auditing tasks.

- Support additional projects and business activities as required.

Requirements

- Previous experience in Customer Service, Shared Services, Customer Support, or a similar customer-facing role.

- Strong problem-solving and organizational skills.

- Customer-focused mindset with a proactive approach.

- Excellent communication and interpersonal skills.

- Ability to manage multiple priorities in a fast-paced environment.

- Good knowledge of Microsoft Office applications.

- Excellent Italian and English, both written and spoken.

What We Offer

- Permanent employment contract (Contratto a Tempo Indeterminato).

- Full-time position, Monday to Friday, from 9:30 AM to 6:30 PM.

- A dynamic and international work environment.

- Opportunities for professional growth and development.

- Exposure to cross-functional teams and global stakeholders.

- A collaborative, inclusive, and customer-focused culture.

- Hybrid working opportunities, where applicable.

Location: Vimodrone (MI)

Tipo Di Dipendente A tempo indeterminato

UPS si impegna a fornire un luogo di lavoro privo di discriminazioni, molestie e ritorsioni.

📌 Customer Resolution Agent - Global Business Services (GBS) (Vimodrone)
🏢 UPS
📍 Vimodrone