OverviewYou will lead operational delivery for assigned jobs and customers, ensuring service excellence and financial performance.
In this role you will manage daily health, safety, risk analysis, planning, coordination, and the efficient deployment of technical teams.
You will build deep knowledge of customer processes and promote best-in-class service through resource planning and field operations.
You will drive KPIs such as revenue, margin and utilization while collaborating with managers to align resources with contracts.
This is a chance to shape field service at a global, multi-industrial leader focused on smart buildings and energy solutions.
Retribuzione / BenefitsFlexible hours with Agile Working
Meal vouchers
Corporate welfare
ResponsabilitàLead operational delivery for assigned jobs and customers to meet service and financial targets
Manage HSE-driven risk analysis, planning, coordination, and field operations administration
Develop deep understanding of customer processes and tools to achieve objectives
Ensure best-in-class service delivery via resource planning and deployment
Own and drive financial KPIs (revenue, margin, profitability, resource utilization, absorption)




Collaborate with direct manager and service delivery leaders to align resources with contractual obligations
Monitor field service execution to ensure processes are followed and customer expectations are met
Track competitor activity and market trends relevant to service growth strategy
Apply and promote safety policies per Italian D.Lgs.
*******
Prepare and validate work permits (work at height, operating plants, LOTO, PPE) and operating procedures
Support risk assessments via on-site inspections in coordination with RSPP/HSE Managers
Requisiti fondamentaliBachelor's degree or equivalent
Proven technical expertise in Industrial Refrigeration and/or HVAC
Minimum 5 years' experience managing field resources in a service environment
Strong safety mindset and knowledge of Italian H&S; regulations (D.Lgs. *******)
Assertive, action-oriented leader, results-driven and innovative; able to solve complex problems under tight deadlines
Fluent in Italian with good knowledge of English (reading, writing, and presentation skills)
Proficient in Excel, Word, and AI tools/LLMs
assertive leadership
results-driven
innovative problem-solving
Industrial Refrigeration and/or HVAC expertise
Safety policy implementation (D.Lgs. *******)
LOTO, PPE, work permits

📌 Hvacr Service & Safety Leader (Milano)
🏢 Johnson Controls
📍 Milano