Role:
Italian Client Experience Representative
Location Strategy:
On-site (Lisbon, Portugal)
Timeline:
Urgent start dates welcomed
Shift Pattern:
24/7 rotating schedule (40 hours per week, 8-hour daily shifts)
Overview
Are you looking to kick-start an exciting international career path right in the heart of Portugal?
We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon.
Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems.
This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment.
Key Responsibilities
Client Support:
Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, and solution-driven communication style.
Issue Troubleshooting:
Analyze customer difficulties to identify root causes and deliver fast, customized resolutions tailored to each individual situation.
Data Entry:
Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases.
Performance Metrics:
Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
Continuous Learning:
Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.
Qualifications
Language Skills:
Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English competence (minimum B2 level) for internal team dialogue, software navigation,



and training programs.
Availability:
Complete readiness to work flexible, rotating 24/7 shift schedules.
Location:
Physical presence and full-time availability to work on-site at our Lisbon office facility.
Legal Authorization:
Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.
Soft Skills:
Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, and a positive, proactive mindset.
Compensation Plans
Plan A (Local Resident Package):
Provides a gross monthly base pay of €1,****** (distributed across 12 months) with self-managed accommodation.
This option is tailored for local Lisbon residents or applicants who plan to arrange their private housing independently.
Plan B (Relocation Package):
Provides a gross monthly base pay of €1,****** (distributed across 12 months) paired with a private room in a shared company apartment with utility bills (water, gas, electricity, high-speed internet) completely covered.
This plan also includes full airfare reimbursement after probation and complimentary airport transfer, making it perfect for candidates moving from abroad.
Perks & Benefits
Advancement:
Clear internal progression pathways leading into quality assurance, corporate training, or team supervisory positions.
Paid Onboarding:
Thorough, comprehensive onboarding program that is 100% paid starting on your very first day.
Company Culture:
Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
Health & Wellness:
Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling resources.
Lifestyle:
Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.
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📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Ala)
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