Location:
On-site (Lisbon, Portugal)
Start Date:
Immediate opening
Hours:
40 hours per week (24/7 rotating 8-hour shifts)
Overview
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment.
Key Responsibilities
Customer Support:
Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
Problem Solving:
Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions.
Documentation:
Record all case details, account updates, and troubleshooting steps accurately within our central CRM database.
Performance Targets:
Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution, and Average Handle Time standards.
Continuous Learning:
Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.
Requirements
Language Skills:
Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
Flexibility:
Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
Work Location:
Full-time,



on-site daily presence required at our modern Lisbon facility.
Work Eligibility:
Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
Core Strengths:
Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic attitude.
Compensation Options
Option A: Local Contract (For Local Applicants)
Gross Monthly Pay:
€1,****** (distributed across 12 months)
Housing Setup:
Self-arranged private accommodation
Best Suited For:
Candidates already living in Lisbon or managing their housing arrangements independently
Option B: Relocation Contract (For Candidates Relocating to Lisbon)
Gross Monthly Pay:
€1,****** (distributed across 12 months)
Housing Provided:
Private bedroom in a shared company flat with basic utility expenses fully paid
Travel Support:
Full reimbursement for inbound flight expenses after trial period completion, plus airport pickup service
Benefits & Workplace Culture
Career Advancement:
Structured internal career development paths leading into coaching, quality assurance, or management roles.
Paid Onboarding:
Fully paid, comprehensive training program starting from your first day on the job.
Team Environment:
Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
Health Benefits:
Complimentary private health coverage after six months of employment, along with access to mental health support resources.
Lifestyle Perks:
Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active social scene.
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📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Licata)
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