About usScopra di più su questo ruolo leggendo le informazioni qui sotto, quindi invii la sua candidatura per essere preso/a in considerazione.MG has been ahead of its time since the brand's inception in the Morris Garages in ****.MG's parent company is SAIC Motor (Shanghai Automobile Industry Corporation).
SAIC Motor is the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units.
SAIC Motor's affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others.MG is designed with the European motorist in mind, offering sustainable, smart, functional, and affordable vehicles.
They're developed in MG's design studios in Shanghai in cooperation with the advanced design studio in London, produced in China, and already available in various European countries.Now new generations can choose a car from this iconic brand.
Updated, electrified, recharged and ready for the future.For more information, please visit our website MG Motor Italy is one of the fastest-growing Brand in the automotive landscape: 3% market share in 4 years, and counting...We are looking for two highly motivated and experienced Aftersales Regional Managers to join the MG Italy aftersales team.The selected candidates will be responsible for managing and developing aftersales activities within their assigned geographical area (North or South Italy), with the aim of ensuring high levels of customer satisfaction, sustainable financial performance,



and compliance with brand standards across the dealer and authorized repairer network.Key responsibilitiesNetwork ManagementOversee and develop the network of dealers and authorized workshopsEnsure compliance with corporate standards (quality, processes, brand image)Support dealers in developing the aftersales business (service, parts, accessories)Financial PerformanceMonitor and optimize KPIs such as:Aftersales revenueParts and labor marginCustomer retentionWorkshop efficiency (productivity, efficiency, utilization)Analyze data and reports to identify improvement opportunitiesDevelop business partsCustomer ExperienceEnsure high levels of Customer Satisfaction (CSI/NPS)Manage customer escalations and critical issuesPromote customer retention and loyalty programsTechnical and Operational SupportCollaborate with technical teams to resolve complex issuesEnsure proper application of warranty policiesMonitor quality of repairs and turnaround timesTraining and DevelopmentIdentify training needs within the networkSupport technical and commercial training xysqume programsPromote a customer- and performance-oriented cultureQualifications and requirementsEducationDegree in Economics, Engineering, or a related fieldExperienceAt least 5 years of experience in the automotive industry, preferably in aftersalesExperience managing dealer networksTechnical or commercial aftersales backgroundTechnical SkillsStrong knowledge of the automotive aftersales businessAbility to analyze data and KPIsFamiliarity with CRM/DMS systems and reporting toolsProficient in Microsoft OfficeLanguagesFluent in English (mandatory)Additional languages are a plusLocation / travel requirementsNorth/South ItalyWillingness to travelPlease consult our Informativa sulla privacy - careers ( )

📌 Aftersales Regional Manager (M/F/D/X) - Italy (Bardi)
🏢 MG Motor Italia
📍 Bardi