OverviewIn this role you lead global Operations Learning Facilitation teams to design, implement and oversee learning programs for Travel Claims and Contact Centre/Sales and Service.
You collaborate with stakeholders across regions to align training with business strategy, driving efficiency, customer satisfaction, and quality.
You will develop content, oversee delivery, and use data to continuously improve learning outcomes in a tech-enabled, AI-influenced environment.
Retribuzione / Benefitsvariety of courses and targeted development programs
global environment with international mobility
career progression opportunities
health and wellbeing programs
flexible work-life balance
supportive work culture
ResponsabilitàGather training needs from Operations, Recruitment, Compliance, strategic teams and initiatives
Design and oversee learning plans to meet business and customer needs
Coordinate content creation and ensure alignment with objectives and LoB targets
Define training pathways and skills/competencies for operational excellence
Managing localization of content with BU Trainers and stakeholders
Coach and develop a global team of Training Facilitators
Oversee third-party training providers and their output




Support and monitor LMS/technology platforms for delivery and tracking
Plan sessions, logistics, and regional training operations
Monitor learning hours and HR processes; track KPIs and training impact
Lead continuous improvement of training content through KPI feedback
Promote Knowledge Management to improve real-time access to materials
Communicate vision of Ops L&D; to platforms teams and managers
Participate in the wider travel learning community to harmonize practices
Operate in an AI/data analytics-driven environment with data governance and ethics
Requisiti fondamentali7+ years' experience in L&D; as a trainer
Experience of leading a team
Strong knowledge of training environments and regulatory aspects
Knowledge of creation tools – PowerPoint, Acrobat, Learning Design, Knowledge Management, Slido, Forms
Strong communication, teamwork and agility
Proven leadership of high-performing training teams
Strategic collaboration with senior management and overcoming obstacles
Focus on customer satisfaction and process efficiency
communication
team spirit
agility
PowerPoint
Acrobat
Learning Design

📌 Senior Learning Experience Manager (Facilitation) (Monza)
🏢 Allianz
📍 Monza