ulliServiceNow Professional Services / Consulting experience /liliAbility to travel /liliExperience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving /liliServiceNow certifications in aligned workflow (CSA/CAD/CIS) /liliExpertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership /liliCreative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution /liliGuide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution /liliTranslate requirements into technical specifications and user stories, aligning technical needs with business objectives.
/liliProvide oversight and unit testing of code developed by partner or customer employees /liliProvide feedback to product development to improve the product based on experiences gained with customers /liliContribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes.
/liliContribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions /liliArticulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.




/liliAct as a resource to customers by providing expertise on technical matters related to products and solutions.
/liliProvide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.
/li /ulpbr / /ppstrong# /strong /ppstrongResponsibility of / Expectations from the Role /strong /pp1 /ppLead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes and guiding customers on business value.
/pp2 /ppDesign and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success /pp3 /ppConduct workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
/pp4 /ppReview, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
/pp5 /ppIdentify product implementation opportunities, develop new offerings for the technical accelerator portfolio and support innovation for consistent delivery.
/pp6 /pulliCoach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.
/li /ulpbr / /p

📌 Senior Technical Consultant (Lazio)
🏢 Rezolve Ai
📍 Lazio