Serve as the local main point of contact for Enterprise customers (Wholesale / Colo Carrier customers) in Italy

Provide reactive and consistent support for customers' day-to-day requests

Manage customer requests including service upgrades, contract amendments, and commercial proposals in collaboration with global sales

Ensure recurring renewal of existing contracts and timely fulfillment of available capacity

Maintain accurate opportunities data in SFDC and coordinate internal approvals for new orders

Maintain and circulate capacity inventory when requested

Support creation and maintenance of a qualified sales pipeline aligned with Data4's commercial strategy

Coordinate with Operations and Delivery teams for seamless handover and post-sales support

Support cross-functional initiatives to improve commercial processes and service quality

Provide local support to the Global Head of Sales throughout the Hyperscale sales cycle when required

Coordinate with Marketing to foster the DATA4 brand and sustain customer relationships

Respect and enforce health and safety, environmental, information security, and energy policies

Requirements

Bachelor's degree in engineering, Business, ICT, or a related field is required

Fluent in English

Excellent written and oral communication skills





Minimum of 3 years of B2B sales and/or customer management experience in the ICT, cloud, or data center industry

Experience working with cross-functional teams across Engineering, Finance, Legal, and Delivery functions in complex sales cycles

Prior experience in a high-growth environment

Core Competencies
Demonstrates expertise in B2B sales and customer management within the ICT, cloud, or data center industry, with a strong focus on maintaining customer relationships and managing complex sales cycles. Proficient in coordinating cross-functional teams and ensuring compliance with health, safety, and security policies.

Highest-signal resume keywords

B2B Sales Experience

Customer Management

Cross-Functional Team Collaboration

Fluent in English

Bachelor's Degree in Engineering, Business, ICT

ATS Optimization Keywords
Hard Skills

Contract Management

Service Upgrades

Commercial Proposals

Sales Pipeline Management

Opportunities Data Management

Soft Skills

Excellent Communication Skills

Customer Support

Problem-Solving

Industry Keywords

ICT

Cloud

Data Center

High-Growth Environment

Tools & Technologies

SFDC

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